MPE 2020 > SAVE THE DATE > 18-20 Feb 2020

MPE 2019 summary

Event in numbers

Attendees: 1080 || Speakers: 140 || Sponsors, Exhibitors & Partners: 75 || Sessions: 28 || Conference streams: 4

Summary

The Merchant Payments Ecosystem 2019 (MPE 2019) conference and exhibition, Feb 19-21 in Berlin was a huge success!

We would like to mention few interesting milestones and facts about 12th edition of MPE:

  • MPE 2019 get over its magic threshold of participants this year. The number of participants exceeded 1,000+ industry professionals from 40+ countries.
  • MPE is the Biggest European conference focused on payment acceptance, putting together every sector of the payments: merchants, acquirers, PSPs and Point of Sale vendors, established companies as well as start-ups, fintech, regtech and paytech and everyone in between.
  • MPE2019 has also become the European event with the biggest merchant presence; it attracted this year the record number of 245 merchants from various merchant categories.



During three days of the event we have seen insights from over 140 industry leaders and influencers. The program was running in four conference rooms discussion the most pressing topics that are facing the industry.

In summing up this year’s event, we believe that David Birch, said it best:
“Once again the Merchant Payments Ecosystem Conference in Berlin turned out to be an absolute must-attend event for everyone in our industry”.

We’d like to thank all sponsors & partners, speakers and participants. It would not be possible without you.

Looking forward to see you next year.

TEAM OF EMPIRIA

Chairmen summaries

Once again the Merchant Payments Ecosystem Conference in Berlin turned out to be an absolute must-attend event for everyone in our industry. The range of topics, the organisation, the exhibition and the atmosphere were maintained despite the fact it is now grown to accommodate 1,000 delegates.

In my opening keynote, I said that I thought the nature of the changes facing the industry were now very different. This was hardly a random prediction, since it was founded on the comments made at last year’s event around the new regulatory landscape that we see in front of us. Last year some of the features in that landscape, such as PSD2 and GDPR, seemed a little distant and hazy, but this year they are shaping and constraining the strategic routes available to us.

This led to a great emphasis on open banking, which I think was fully merited. I don’t doubt that many organisations have had to change their view of open banking from being something technical to do with APIs and therefore the province of the technologists and scramble to respond to the new realisation that it means a fundamental reshaping of the industry and the creation of wholly new intermediaries, transactions and business models. Since these are what the conference is all about, it is no surprise that several sessions were dominated by discussion of stakeholder strategies and tactics in the context of the September 2019 deadline for the pan-European implementation.

If I had to pick out a couple of presentations that illustrated these changes very well, I would first direct attention to the presentation of IATA Pay by IATA (The International Air Travel Association) and Deutsche Bank. They are delivering a direct-to-account payment offering into the industry and I’m sure they will be only the first of many both horizontal and vertical sector-specific plays that will use the PSD2 APIs in combination with instant credit transfer to reshape the retail payments space in the medium term. I would also highlight the presentation of BankingBlocks who presented the potential obtained from rebuilding core banking infrastructure for this new API-centric environment rather than adding a thin veneer to legacy infrastructure and hoping for the best.

Session 3 - E & M Commerce trends driving innovation

  • We had a strong focus on the issues of supporting multiple payment methods in many different geographies, online as well as face-to-face, with mobile providing a seamless bridge between the two worlds
  • Seen from the Booking.Com perspective this resulted in building their own platform which they have been able to scale up and deploy internationally, to give their customers a consistent experience wherever they are
  • From the perspective of Modo Payments, this gives an opportunity to be a facilitator for many different payment flavours, providing interoperability and taking the pain out of payments for retail and banking partners
  • For Amazon Pay in India, the challenge is definitely one of scale, going from online to face-to-face, but with an enormous opportunity of 59 M micro-merchants to play for with their innovative QR-code solution
  • Getting back to the online world, EMV 3D secure 2.0 continues to demand attention, with much interest focused around who is driving it, and whether issuers, PSPs and acquirers will be ready for the mandated European introduction schedule in October 2019.

Session 4 - Payments for digital merchant segments

  • We had a great intro from Discover, showing how today’s digital consumer really holds the key, and experience is what they value most critically, being seen in terms of Convenience, Context and Control. Quoting Justin Trudeau, “the pace of change has never been so fast, yet will never be this slow again”
  • Building on this concept, Manja Pfeiffer took us into what the consumer really sees in online content, and how supporting micropayments will allow digital content providers to expand their revenue streams
  • Anna Tsyupko from Paybase expanded further on this thread, really inspiring us to see payments as a key differentiator for online businesses, and outlining the criticality of holistic payment solutions for the marketplace model
  • The same thoughts were echoed by Limonetik’s Christophe Bourbie who described the complexity of marketplace requirements across multiple typologies, and the ability of well-designed payment systems to be a means of driving customer loyalty
  • From the perspective of HelloFresh, a digital merchant with very tangible and time-sensitive product, supporting recurring payments is of the essence, and a key means of fostering a sticky customer relationship
  • Although we discussed the importance of compatibility issues, be they PSD2 or 3D Secure 2.0, there was a real feeling among all participants that payments should not be treated as a potentially awkward and preferably invisible part of doing business, but as a means of improving consumer engagement, strengthening the customer relationship and increasing revenues.

It’s an exciting time at point of sale. Many of the innovations introduced in the past few years have gained widespread adoption; notably contactless and tablet-based software systems with their associated ecoystem of SME business applications.

At MPE, we heard from Juniper Research that contactless has reached tipping point in most major European markets. It is fast becoming ubiquitous for low value transactions. The technology is moving from retail to other sectors as was explained in an excellent presentation from the Milan Transit Authority which has introduced tap and go across its City.

Two restaurant specialist software vendors (ISVs) – Gastrofix and Touchbistro – showed how the easy integration of new and exciting apps via published APIs brings huge value to their customers. I was particularly taken with Table Duck, a chat-based order-at-table service that Gastrofix’s customers can access.

The challenge for payment service providers is of maintaining brand differentiation and premium pricing when ISVs are orchestrating the small business ecosystem. One solution is for the acquirers to build their own application marketplaces delivered via SmartPOS devices. NEXI, the leading Italian merchant services provider, demonstrated what is probably the largest such implementation in Europe for which it has collaborated with Poynt.

Finally, there was much discussion on the latest POS payment technology - PIN on software also sometimes called PIN on common off the shelf devices (COTS). Californian start-up Magic Cube showed how this allows any Android device to become a payment terminal. The technology could be used either to produce ultra-low cost acceptance devices for micro-merchants or (more interestingly in my view) to create new and exciting point of sale technology for large retail.

Five interrelated themes emerged from the fraud & security sessions. Secure Customer Authentication (SCA) , 3D Secure, data sharing / collaboration, biometrics and digital identity data, and finally Big Data Analytics, AI and ML. All five underpin the growing importance of data in fraud & security both in terms of the actual data being gathered but also how that data is communicated, shared and analysed.

1. Secure Customer Authentication: With just of 200 days to go before the Sept 14theffective day, interest in SCA was front and centre during the session. It is clear that there is a general lack of merchant awareness and to some extent misunderstanding of the SCA rules. Concerns were raised over the lack of card ecosystem readiness. Exactly what steps merchants should take to prepare for SCA were discussed in detail with various options considered. On the one hand, speakers emphasised the continuing need for merchants to score risk and outlined a strategy which would allow merchants to continue to make decisions about when to step-up to full 2 factor authentication. The message was clear. If Merchants wish to pursue this approach, they need to check whether their current acquirer can support TRA exemptions (in terms of meeting the fraud reference rates published in the EBA RTS) and if not, find one that can. Others challenged the futility of this approach given that, in the end, issuers have the legal responsibility to make a risk decision and have a ‘final say’ regardless whether an acquirer has applied the TRA exemption. An alternative SCA approach for merchants focuses on collecting and sharing data upstream to enable issuers to make a more informed risk decisions. A hybrid approach would see the merchants passing a risk score up to the issuer and flagging for low risk transactions and requesting an issuer apply a TRA exemption. In the end, which ever strategy is chosen, the new normal post SCA reality is that merchants will not be able to fully guarantee or control their customers check out experience. Regardless of how a TRA exemption is applied, merchants can greatly increase their chances of a frictionless flow by focusing on collecting and sharing data. Moreover, identifying who the key issuers of the cards most commonly used by their customers, and developing a solid understanding of those issuers SCA intentions, and potentially engaging with them to, at the very least, notify them of the steps they are taking to share data with the issuer community, is a sensible approach for merchants to take.

2. 3D Secure: The session also discussed 3D Secure as a compliant SCA solution for the card world, and highlighted that EMV 3DS or version 2 of the protocol is the go to solution that schemes are advocating and mandating their members to support. A liability shift comes into force in April whereby, any member that does not support 3DS2 will automatically have liability for that transaction. A central feature of 3DS2 is the ability for merchants to share far more data with issuers, and so connects nicely with the SCA conclusions above. However, given recent surveys suggesting many issuers are planning to migrate late, major concerns were raised about ecosystems readiness. The best case scenario is that the full ecosystem supports 3DS2 by Sept ’19 and delivers all the benefits that the protocol has to offer including a far improved customer experience that will not result in the card abandonment rates previously experienced with 3DS version 1. However, a more realistic scenarios sees patchy support of 3DS2 and therefore a real risk that customers may experience completely different check out experiences with the same merchant depending on the issuer. It was felt that consumers may quickly work out which of their cards support the best experience, and hence incentivise issuers to move to 3DS2.

3. Data sharing / collaboration: Panel recognised that industry wide collaboration is becoming more essential now the ever to combat fraud. However, greater collaboration is being held back for a number of reasons. Banks reluctance to share transaction data with competitors, concerns over misuse of data shared in good faith, practical constraints of integration efforts, data prep and overall data compatibility. Nevertheless, progress towards connected datasets is evident with growing number of risk engine feeds commercially available.

4. Biometrics, Device finger printing and digital identity data: Panel discussed the future of biometric technology for authentication. In particular facial recognition technology with advanced ‘liveness’ tests which make blinking and eye movement tests more difficult to spoof. Mass of data available through device fingerprinting and mobile app and browser session data was also discussed. As well as other behavioural and other data sources such as key stroke analysis, wifi location, battery charge etc. All together this data - customer generated, device and from other data sources - provide enormous potential resource for risk detection. Identities can be analysed in real time and checked for anomalies compared to normal behavioural patterns. This type of passive authentication in which the user may not even be aware of the authentication check taking place in the background, raises ethical questions as well as data privacy concerns. For example, when does collecting of device and other behavioural data become sufficiently specific to become personal data and fall into scope of GDPR.

5 .Big Data Analytics, AI and ML: Finally, the combination of the all the above - new regulatory security requirement to collect and share data, new 3DS2 protocol which emphasises data collection and sharing, growth in data collaboration, the mass of new digital identify data from biometrics, device finger printing and behavioural data - is accelerating the adoption and usage of big data analytics, AI and ML. The panel discussed latest AI/ML solution approaches that provide explanations into why decisions were made rather than black box AI models where decisions are made without any explanatory context. Link analysis and visualisation to show how decision attributes are related is also a key trend. AI/ML models also need decision orchestration i.e. ability to automatically decision customers and step-up when necessary, or flag high-risk applications and transactions for further manual review.

These five interrelated themes provide a clear direction of how the technology to fight against fraud is developing and how regulations such as SCA provide a more standardised framework for industry to work with. It will be interesting to the impact at next year’s MPE by which time SCA will have taken effect.

European POS Payments in 2019

Presentations in this session covered value added products at the POS earning airline miles linked to payment cards (Marco Aeschbacher – Worldline), experience of implementing tap and go at Milan subway and future expansion to other parts of the mobility ecosystem (Stefano Favale – Intesa Saopaolo / Roberto Andreoli – ATM), POS development and trends in CEE, interchange and country peculiarities (Andras Bakonyi – Raiffeisen Bank International) and possibilities for use case of Sepa Instant Payments based on reviewing the German market trends (Ercan Kilic – GS1); for the panel Anders Roe Edvarsen of CircleK joined. There is still too much complexity in the payments ecosystem and merger activity is not leading either to platform consolidation nor simplification of the omnichannel experience. Sepa instant payments has the potential other than to reduce merchant cost, but also to simplify the payment journey but it’s early days yet to see how a unified customer experience will be achieved whilst reducing complexity for the merchant. The difference in EU / NON EU payment methods, interchange rules and regulations in general make supporting a merchant across various markets with a plethora of payments methods, in a unified manner a complex and difficult and sometimes an exasperating experience especially for the multi country merchant. For transport contactless payments though has made the operators and travellers lives, easier and much simpler and in conjunction with a payment app linked to other mobility methods (cars, bicycles, buses, trams) which will for allow a smarter city, lower travel costs and a more unified experience.

Pursuing the Omnichannel

Presentations covered an overview of integrated cross country payment infrastructure and the lack of a fully integrated infrastructure(Paul Prodrick - Elavon), how to support merchants omnichannel needs and channel hopping (Angus Burrell - Valitor) and incorporating omnichannel experiences in point of sales systems at large sports and other venues (Alexandre Armange - Digifoods). For the panel Boris Greisinger from Hugo Boss and Massimiliano Gallo joined. Omnichannel though is not for all merchants, so in planning the customer experience one needs to ensure coherence with the brand promise whilst avoiding consumer cul de sacs; dead ends adding no value to the customer. In the experience economy friction in the end to end process needs to be minimised and neither the hardware nor the software itself is the key but a seamless integration into a whole which provides the customer an amazing experience across all the various payment methods and touch points is; such as tapping any card to enter the metro, or ordering food via mobile app delivered at a football match to your seat, paying quickly at a fuel pump or enabling a consumer to browse, buy, and collect in the most convenient manner.

The key consideration from both sessions is that the customer is key and the customer experience journey is critical in ensuring customer satisfaction which translates to loyalty and increased sales. The payment process is just a part of this but needs to be as frictionless, convenient and simple as possible. The customer experience must also be tailored to both the brand promise and the customers needs and expectations. Over the next few years the continuing explosion of innovation around payments, omnichannel, checkouts point of sale devices will lead to improvements in the payment process for customers and merchants and its up to the industry to innovate and implement this for their benefit. This can only be achieved through cooperation with all the players in the industry, banks, acquirers, processors, PSP, software integrators and the device hardware manufactures.

Open Banking collaborative ecosystem & Open banking and cross-border Sessions

Whilst it you could say a key theme of the whole conference was PSD2 open banking in the two sessions I chaired we delved down a bit deeper into the issues. The key outakes, and general agreement was:

  • Some would argue that open banking has been around for a while already before the new September 14 deadline and was has launched so far has not had strong take up
  • The RTS by not being more specific on the technical standards has resulted in a highly fragmented API market that could potentially inhibit growth
  • It is though too late to put the clock back and in the EEA there will never now be a single technical API standard although we may see this in other markets globally
  • A large number of 9,000 ASPSPs will not go live by March 14 for external testing
  • We expected to see multiple use cases emerge for the data, with some believing it is the SME sector that will see the quickest take up
  • For the incumbent traditional banks PSD2 offers opportunities as well as threats
  • Retailer take up of PISPs, especially at the higher transaction basket end of the market is likely to see stronger desire to take in order to reduce costs
  • iDEAL in the Netherlands is a good example of how strong a pay from bank solution can become
  • A potential development of PSD2 open banking and the data could be that banks become verifiers of someones digital identity although major issues around where liability would sit for such a service need to be addressed

Panel 1 Write Up

Three themes took centre stage during the session on PSPs in 2019, each one already a familiar theme, each one still a nuanced challenge.

First point of discussion focused on a lack of - and therefore a need for - global standards for payment systems. Whether or not it is actually achievable remains to be seen, as market to market customer behavior is still culturally relevant, and alternative payment methods still vary market to market in degrees of adoption. Moreover, globally 93% of retailers do not have a unified payments experience for the end customer. Poor customer payment experiences cost merchants $10 billion annually, with a 55% purchase abandonment rate at the point of sale.

This fragmented payments experience is also complicated by tightening regulatory requirement for authentication, stronger security, and fraud oversight - a timely reminder that the 14th of September strong customer authentication deadline looms. The question of how to balance fraud prevention and security with experience expectations highlighted the staggering opportunity cost to both merchants and customers - nearly $21 billion annually.

The finale tune of the three themes was the opportunity cost of legacy systems, and a lack of true omni-channel seamless payment experience. The rise of e-wallets, mobile, and contactless payments either online or at the point of sale is taxing the archaic (or rather, less than modern even if only 5 years old) architected payments rails of most merchants. So how do we make it economical for the majority of merchants to manage the growing number of alternative payment types and oversaturated PSP market? One answer is to provide As-A-Service backends, focused on the value added services of onboarding, monitoring, and finance: to not own the infrastructure, but to leverage SaaS models that standardize the process, but allow for customized front end, on the glass experiences. It’s about access to standardized systems, with a personal customer-centric touch.

Panel 2 Write Up

What do PSPs need to do to adapt to a dynamic market and ever evolving regulatory landscape? A few answers bubbled up during the debate on stage.

First off, PSPs as lenders and a source of credit was a bit part of the conversation. New business models advocate for going beyond the traditional PSP remit to include access to credit, specifically SME lending based on card payment revenues. Will this be a viable substitute for SMEs, giving them options beyond traditional invoice and asset financing? It looks likely, especially as the move towards instant settlement becomes a reality, and the opportunity costs to both PSPs and SME merchants of slower settlements also makes access to capital an interesting new offering.

Real-time reconciliation is also crucial for a PSP to stay relevant. With the complexities of multi-currency and cross boarder payments, and the vast volume of individual corporate accounts some merchants have on their books, accurate and instant reconciliation becomes the name of the game.

A Mobile-first approach is also de rigueur for PSP relevancy. Despite individual markets remaining culturally sensitive to preferred payment types, the industry still has to satisfy the consumer demand for mobile payments. Enter stage right the Chinese model, and its whopping 75% mobile payment adoption rate. The model may not work for Europe, but it shows that legacy systems will be outpaced (and their cost of ownership/use will be high not only in operational expense, but in opportunity costs as well) - and small merchants entering the market, especially e-commerce merchants, will opt for the cost savings of a purely digital/mobile PSP experience.

And underpinning this entire discussion is the question of security standards vs customer convenience: how to strike the balance between the 3-domain security authentication standards anti-fraud mechanism and the ease of the customer experience. Since experience has shown that highest levels of security and fraud prevention actually lead to significant purchase abandonment rates, striking the balance matters. Will tokenization solve this problem, and serve as the next sort of “global standard” for card and alternative payment methods? We should have a clearer perspective on that at MPE 2020, so check back with us next year.

In opening the payments compliance challenges session, we had a distinctly automotive theme from Ian Butler at Elavon who drew parallels to the evolution safety systems throughout the development of the motorcar. What might have been acceptable in the past in automotive safety is no longer tolerated and that industry has made a robust response to securing the public. We are probably at the automotive equivalent of the 1970s in the payment ecosystem when it comes to securing consumers and the challenge for the industry is to take a similar response to embedding secure systems – the equivalent of the ubiquitous airbag - across the payment Infrastructure.

The presentation from Martin Koderisch at Edgar Dunn tackled the Regulatory Technical Standards for Strong Customer Authentication head-on. The payments sector challenge is to collaborate to fast track solutions for this demaning regulation where the enforcement deadline is less than 200 days away!

Andrew Cregan from the British Retail Consortium was on typically robust form, highlighting statistic after statistic showing the ever-increasing costs of accepting card payments despite the interchange fee regulations having been applied over three years ago. Clearly the European regulatory environment has not had the desired affect and merchants remain challenged by this cost of doing business.

The fact that the GDPR compliance deadline was almost nine months ago doesn’t mean that everything is done and dusted! In a useful reminder of the ongoing challenges that merchants payment except organisations have in complying with GDP are, Derek Fattal from BlueSnap give an insightful presentation.

With the four presentations concluded, the presenters were joined in a panel discussion by Andrew Mitchell from JCB International

Much of the panel debate on payments compliance challenges centred on the regulatory technical standards for strong customer authentication.

This discussion then broadened to look at the role that regulators have in driving innovation in the sector. Whilst it was accepted that a regulatory mandate can catalyse the market to the payment change more quickly than market forces would permit, it was also recognised that regulators have a relatively poor appreciation of the nuances of merchant market dynamics and risk creating an uncompetitive economy for all. Certainly, the on realistic timeframes for the adoption of regulation polls huge structural and financial challenges to the merchant market and risk confusing the citizen-consumer end user.

In the fraud and security session we were concentrating on card not present fraud protection. Our opening presentation from the Head of Cybersecurity at MasterCard was a lesson to everyone in terms of the scale of the battle that we are facing! The fact that fraudsters have few barriers, instantly puts the legitimate financial services sector fraud protection bodies at a disadvantage.

One of the clearest areas where the card schemes have come together in a collaborative response to the threat through the work of the PCI Security Standards Council. Jeremy King, their International Director, gave a comprehensive update on all the activities that this group is delivering solutions providers and merchants.

One of the greatest examples of a collaborative approach in fraud protection is the work of Ethoca and their EVP of Business Development, Trevor Clarke give some clear examples of how to bring data from solutions providers and merchants together to help tackle card fraud.

David Newman, from the automated decisioning software solutions provider Forter (which had won the Best Anti-fraud Solution award at the previous evenings MPE awards), joined the previous presenters in an engaging debate and discussion.

This panel focused on how we can turn the tables on the fraudster and the overarching theme for the discussion was how is the payment sector collaborate more effectively.

The closing plenary panel discussion saw some of Europe’s leading activists in the payments landscape coming together to, quite literally, debate some of the most pressing topics that are facing the industry. I was privileged to chair the session and, whilst it was always going to be impossible to cover to the wide range of topics that are challenging the industry, we managed to look at the ongoing debate about the role of cash in payments acceptance, what Open Banking and PSD2 offers to businesses and consumers, and the regulatory threat to the economy of the Regulatory Technical Standards for Strong Customer Authentication.

In wrapping up the session I challenged each of the panellists to put themselves in place of the audience and suggest what the key things to focus on would be when they were back in their businesses in the coming weeks and months. At last we have some agreement between the panellists! The overwhelming response was that delegates should make sure that they are as informed as possible and start putting their businesses on the path that will allow them to adopt the best of the innovations and developments that are sitting on the horizon in this fascinating payments landscape that we all occupy.

NextGenPOS: Day 3 Session 1 – Retail reimagined

Retail reimagined looked at how technology is changing the in store shopping and payment experience. Changes in how we pay, what we pay with and how we authenticate are all moving apace. In turn this is bringing more ways to connect the shopper to the goods they wish to purchase and how they wish to pay for them. The challenge here is to ensure that payments are both frictionless and secure, two things which don’t always go hand in hand. An excellent group of speakers and panellists helped us understand this change and how it will bring about improved retail experiences for us all.

Ward Hagenaar from Connective Payments set the scene by showing how leading brands are deploying the technology to create better personalised experiences, localised trends and targeted solutions. Order ahead and try in the fitting room takes click and collect to the next level.

Sami Karhunen from OP then explored the payments aspect, and how biometrics are revolutionising how people pay. The example of setting up a PoC facial biometric payments systems from scratch in just 3 months shows how new technology and APIs are simplifying the integration process and shortening the timescale to bring new technology to the retailer.

Francois Lecomte-Vagniez from the Smart Payment Association then discussed the importance of securing these services, in particular the payment aspects, particularly as the payment instruments become embedded into the connected world, such as the car. As we move from pull to push payments the security of access to the funding account and the ability to provide a trusted payment experience become paramount.

This lead neatly into the presentation by Nick Telford-Reed from Stormglass Consulting explored how web payment standards were advancing and the affect these would have on the retailer. The work of the W3C, EMV with Secure Remote Commerce and the FIDO alliance are all seeking to simplify the payment experience from a browser of mobile device. These changes, plus the development of PCI standards such as SPoC are not good news for the traditional POS device. The future of payment acceptance is in software not hardware. A theme which nicely set up the following session.

NextGenPOS: Day 3 Session 2 – New Revenue Streams for POS

Building on the 1st session, this session explored how we need to change our understanding of POS.

Diderik Schonheyder explained how the standalone secure boxes we know, with long development and upgrade cycles are no longer fit for the modern retail space.

Petr Menclik of Dotypos described how the retailer needs a flexible, software based POS environment in order to be able to provide the services and payment methods most appropriate to the shopper. Something which the POS behemoths of today are struggling to understand. Moving to a Software as a Service model enables fast update cycles and simpler feature integration, and also enables the microbusiness to gain access to data and consumer insights that were previously out of reach.

Ergi Sener of IdeaField then layered the sensor and AI technology which would enable the retailer to maximise the experience the customer’s visit and provide simple additional services to ease and improve their experience.

This led to a fascinating panel discussion on the ethics of retailers tracking the movements of staff, customers and payments in order to provide the optimal experience. It was pointed out that this is no different to what someone experiences when they shop online, but the transfer of privacy for a better retail experience in the real world is not without its challenges.

On the blockchain session it has been demonstrated that the adoption of cryptocurrencies as a means of payment is still very limited in most parts of the world. Reasons given were the high volatility of cryptocurrencies which make it very difficult for businesses to calculate with cryptocurrencies. Also the increasing valuation makes cryptocurrencies more of a speculation object than a means of payment. Scalability issues were also mentioned. In addition to these problems there were also concerns of consumer protections raised. When you pay via credit card or Paypal you have it very easy to charge your money back, while if you pay with cryptocurrencies no such chargeback is possible. While this is bad for the consumer it could be advantageous to businesses since they do not have to deal with fraudulent chargebacks. This is especially apparent in industries like gambling.

One of the most important areas where cryptocurrencies can be advantageous has been identified as cross border payments. While Ripple Labs are focussing on making the bank-to-bank market more efficient, the cryptocurrency Dash targets the consumer to consumer market. Both parties have innovative concepts to allow instant cross border payments. In the case of Ripple this even functions as a currency exchange, so you can send US Dollar and receive Mexican Pesos. Besides the development of the technology this process needs a lot of partners like banks, cryptocurrency exchanges and so on.

Lastly the participants agreed that the Blockchain is a great idea, but that there are a lot of illogical, unnecessary or outright fraudulent ideas out there, that basically use the word “Blockchain” as a marketing ploy. The ICO market in 2017 was especially prone for fraud. But the blockchain as a method of the storage and transfer of value had universal appeal and will be a relevant force in the future. Regulation of the cryptocurrency and blockchain space is welcomed to facilitate further adoption. But the relevant stakeholders have to make sure, that it will be good regulation and not bad regulation.

Participants in the panel discussion on B2B payments were Christophe Bourbier of Limonetik, Max Bense of CollectAI, Frauke Mispagel of Otto Group Digital Solutions and Daria Rippingdale of Banking Blocks, which was hosted by Rogier Rouppe van der Voort of Payments & Cards Network. The panel gave us a taste of what B2B payments look like and what the impact of regulation and current market developments is.

Key takeaways of the session are that current underinvestment and falling behind of traditional banks have caused new players in the B2B space to offer better, faster and cheaper services. Whilst traditional banks are busy adhere to new regulations such as PSD2 and GDPR, FinTechs see regulation such as PSD2 as an advantage as real time payments offer shorter remittance cycles and are therewith less risky which makes digitalization for B2B corporates much easier.

B2B corporates require a lot of education when it comes to B2B Payments and development is lagging behind compared to B2C payments. The old-school invoice is replaced by only payment methods and B2B payment providers offer the full payment cycle, from collection to settlement to reconciliation, or even complete core banking platforms that corporates can modularly plug into.

Testimonials

Wrote about us

MPE Awards 2019 - Winners

The Merchant Payments Ecosystem 2019 attendees gathered on the second night of the event to celebrate the winners of the 2019 MPE Awards and to network during a gala dinner.

The awards committee, consisting of recognized independent consultants and dedicated press professionals, was impressed by the number of entries that came in at the end of last year and beginning of this year.

This year, a great amount of new, budding companies entered the awards contest and some of them not only made it to the finals, but eventually left behind some of the largest, well established players, impressing the awards committee…

...and the beautiful „Guiding Hand“ statuette in 2019 went home to:

This Award will go to the outstanding Acquirer who has developed an excellent acquiring service for merchants throughout Europe.

Shortlisted parties

EVO Payments International
PPRO
myPOS Europe

... and the winner is


PR release

At the Merchant Payments Ecosystem conference in Berlin, PPRO was announced as the Winner of the „Best Acquirer / Processor Award “.

The Merchant Payments Ecosystem Awards (MPE Awards) celebrate and honour the achievements of companies across European merchant payments ecosystem.

MPE Awards recognize the outstanding role of card acquirers, processors, PSP’s, POS and payment solution providers and to honour companies and individuals who helped move the industry forward.

The Acquirer/Processor award goes to the outstanding Acquirer/Processor/network services provider who has developed the most innovative card acquiring/processing service to acquirers, PSPs (and therefore, ultimately, to merchants) or to merchants directly throughout Europe.

PPRO won this Award for their solution supporting 140 local payment methods through a single contract and their continuous innovating approach to acquiring.

“Many new payment methods come to market and merchants face the challenge of having to select which ones to accept. New national systems have come to market in countries like Turkey, Mexico, Brazil, India, Russia, all markets with potentially hundreds of millions of consumers, and lots of other countries are currently building their own. With the PPRO solution, acquiring becomes a lot simpler”, says Leon Dhaene, Chairman of the Guiding Hand Awards. „The Jury appreciated the fact that not any longer merchants have to have a POS terminal or solution for every single payment method they want to accept, but can accept all payment methods through a single contact.”, Leon adds.

We are honoured to be recognised as “Best Acquirer/Processor of the Year” for the second year running. We take a collaborative approach to continuously improving our solutions for our PsP and Acquirer partners to offer their merchant customers. As a consequence of acting behind the scenes to power locally preferred and alternative payment methods worldwide we often lack the visibility, so this award as a brand leader in the industry means a lot to us.

PPRO is still growing rapidly and we had a strong year 2018 with even more payment methods being integrated and some more great partnerships being evolved. We were able to broaden our global footprint by growing the existing office in the US and opening a new office in Singapore, with Latin America in the pipeline for late 2019. In addition to adding 25 payment methods this year to our network we look forward to seeing what the next few years have to offer, and we are proud having some great partners at our side putting their confidence in us and supporting us. Thank you so much to the jury, our customers and everyone involved!”
Tristan Chiappini, Head of Account Management at PPRO

This Award will go to the PSP who offers the best and most efficient mix of payment options and/or providing the best overall service to its customers and/or supports merchants’ omni-channel payments strategy – the availability of all payment options in any channel.

Shortlisted parties

ECOMMPAY
Cardstream
Yandex.Money

... and the winner is


PR release

At the Merchant Payments Ecosystem conference in Berlin, YANDEX.MONEY was announced as the Winner of the „Best PSP Award “.

The Merchant Payments Ecosystem Awards (MPE Awards) celebrate and honour the achievements of companies across European merchant payments ecosystem.

MPE Awards recognize the outstanding role of card acquirers, processors, PSP’s, POS and payment solution providers and to honour companies and individuals who helped move the industry forward.

The PSP award goes to the PSP who offers the best and most efficient mix of Payment options and/or providing the best overall service to its customers and/or Supports merchants’ omni-channel payments strategy – the availability of all payment options in any channel.

YANDEX.MONEY won this Award for their Yandex.Checkout solution and their continuous innovating approach to acquiring.

“Basically the best PSP is aiming to become a back-end business partner for the merchant, so that merchants can focus entirely on their business.”, says Leon Dhaene, Chairman of the Guiding Hand Awards. „The Jury appreciated the fact that Yandex.Checkout provides various solutions for C2C, B2C, C2B, B2B business models from payment collection to marketing, over distribution and fraud fighting, to corporate expenses and beyond...taking away a lot of headaches from merchants ”, Leon adds.

“We are honored to receive high praise from the distinguished experts at the prestigious Europe’s MPE event in Berlin. Earlier, Yandex.Checkout won the Emerging Payment Award at MPE 2017, meaning we are moving in the right direction by providing exceptional services and products to our partners that include top global and Russian companies,” says Ivan Glazachev, CEO at Yandex.Money.

Goes to payment providers for customer-focused on-boarding process/solution meeting merchant demand for fast & convenient on-boarding.

Shortlisted parties

Technologi Worldwide
Web Shield
Worldline

... and the winner is


PR release

At the Merchant Payments Ecosystem conference in Berlin, TECHNOLOGI was announced as the Winner of the „Best On-Boarding Process / Solution Award“.

The Merchant Payments Ecosystem Awards (MPE Awards) celebrate and honour the achievements of companies across European merchant payments ecosystem.

MPE Awards recognize the outstanding role of card acquirers, processors, PSP’s, POS and payment solution providers and to honour companies and individuals who helped move the industry forward.

The On-Boarding Process / Solution award goes to the payment providers for customer-focused on-boarding process/solution meeting merchant demand for fast & convenient on-boarding.

TECHNOLOGI WORLDWIDE LIMITED won this Award for revolution and their continuous innovating approach to acquiring.

“Boarding of merchants can be a costly, tedious and risk full operation. The future is for online self-boarding” says Leon Dhaene, Chairman of the Guiding Hand Awards. „The Jury appreciated the fact that Technologi Worldwider improves the customer journey through automated on-boarding, reducing the overhead of customer management and accurately assess the risk of doing business with merchants both at initial sign-up and on an on-going basis.”, Leon adds.

Carl Churchill, technologi Managing Director says "This fantastic accolade is recognition for the outstanding capability of our staff who have all contributed to building Revolution. Revolution is not just an innovation from our development team but the result of feedback from everyone in our business, from sales, to finance to all our customer-facing teams, who have all been part of making Revolution what it is today and resulting in winning this amazing award. Well done!"

Goes to the provider, who has the best performing security system, Best Identity Verification and Authentication Solution as expressed by merchant satisfaction, fraud & chargeback rates or security breaches.

Shortlisted parties

BioCatch
MagicCube
Forter

... and the winner is


PR release

At the Merchant Payments Ecosystem conference in Berlin, FORTER was announced as the Winner of the „Best ID, Security and Anti-Fraud Solution Award”.

These Awards want to bring a tribute to those acquirers who were instrumental in pushing the payment system beyond the next level and to those innovations which were relevant to the success of accpetance business today and in the near future.

The ID, Security and Anti-Fraud Solution award goes to the provider, who offers the best performing security system, best identity verification and authentication solution as expressed by merchant satisfaction, fraud & chargeback rates or security breaches.

FORTER won this Award for its innovating e-commerce fraud prevention merchant network.

“Behavioural scoring is the next big thing in terms of fraud fighting. This technology can seamlessly combine efficient fraud fighting with privacy requirements, as personal data are not required to detect patterns of fraud”, says Leon Dhaene, Chairman of the Guiding Hand Awards. „The Jury appreciated the fact that FORTER created a behavioural scoring adding biometrics to static data, therefore largely increasing their results in fraud prediction.”, Leon adds.

Goes to provider for best use of integrated POS / Smart POS / Mobile POS solutions to merchants and/or SMB helping them to accept payments, improve business results with value added services and revolutionise the customer shopping experience in-store.

Shortlisted parties

Handpoint
myPOS Europe
Yello

... and the winner is


PR release

At the Merchant Payments Ecosystem conference in Berlin, MYPOS EUROPE was announced as the Winner of the „Best POS Innovation / POS Software Payment Applications Award “.

The Merchant Payments Ecosystem Awards (MPE Awards) celebrate and honour the achievements of companies across European merchant payments ecosystem.

MPE Awards recognize the outstanding role of card acquirers, processors, PSP’s, POS and payment solution providers and to honour companies and individuals who helped move the industry forward.

The POS Innovation / POS Software Payment Applications award goes to the provider for best use of integrated POS/ Smart POS/ Mobile POS solutions to merchants and/or SMB helping them to accept payments, improve business results with value added services and revolutionise the customer shopping experience in-store.

MYPOS EUROPE won this Award for their myPOS solution and their continuous innovating approach to acquiring.

“Instant settlement and immediate access to the received payments provides better cash liquidity management to merchants.”, says Leon Dhaene, Chairman of the Guiding Hand Awards. „The Jury appreciated the fact that myPOS Europe provided such a solution to the many small and medium sized businesses on a Pay-as-you-use model free of monthly fees.” Leon adds.

“myPOS is a ‘Business-in-the-box’ concept, which allows a merchant of any size of business to be able to accept card payments,” said Irfan Rasmally, Director, myPOS Europe. „Unlike other providers which supply a card reader, myPOS offers its client an E-Money Account with IBAN in different currencies of EEA, a POS terminal equipped with a 3G Data Card and a VISA Debit Card in one package and across the EEA & Switzerland, on a true cross-border principle. myPOS also offers clients with Online payments acceptance via different channels: myPOS PayButton, myPOS PayLink, myPOS Shopping Carts, and so on. Our business model lies in the fact that a merchant can be fully equipped with a card acceptance solution within 8 hrs - something which is not present in the market today.

We believe we won the award because we facilitate our merchants with a holistic solution where they get everything in one place. The power to combine an account with acquiring and issuing services in one box, makes us unique. And not to mention the multiple USPs we have: Instant settlement, VAS, No Subscription fees and contractual Lock-ins and many others”.

Provider or solution that most effectively facilitates merchant payment payment transactions without requiring the consumer to directly use a payment card, i.e. methods like OBeP, open and closed wallets, cryptocurrency payments, in-app payments, direct-carrier billing, etc.

Shortlisted parties

RatePay
Garanti Payment Systems
Banking Circle

... and the winner is


PR release

At the Merchant Payments Ecosystem conference in Berlin, BANKING CIRCLE was announced as the Winner of the „Best Alternative Payment Solution Award “.

The Merchant Payments Ecosystem Awards (MPE Awards) celebrate and honour the achievements of companies across European merchant payments ecosystem.

MPE Awards recognize the outstanding role of card acquirers, processors, PSP’s, POS and payment solution providers and to honour companies and individuals who helped move the industry forward.

The Alternative Payment Solution Award goes to the provider or solution that most effectively facilitates merchant payment transactions without requiring the consumer to directly use a payment card, i.e. methods like OBeP, open and closed wallets, cryptocurrency payments, in-app payments, direct-carrier billing, etc..

BANKING CIRCLE won this Award for solution with virtual IBAN’s and their continuous innovating approach to acquiring.

“Instant payments will revolutionise the way consumers and merchants can interact.”, says Leon Dhaene, Chairman of the Guiding Hand Awards. „The Jury appreciated the fact that virtual IBAN’s allow businesses to send and receive payments and transact in different currencies without the traditional high cost and slow transfer time, nor without having to support multiple banking relationships.”, Leon adds.

Anders la Cour, Co-founder and Chief Executive Officer of financial utility Banking Circle commented: “Recognising the achievements of the top European merchant payments acceptance companies, the MPE Awards provide important endorsement of leading-edge solutions.

“Being named Best Alternative Payment Solution for the second consecutive year, the MPE Award confirms Banking Circle as the provider of choice for cross border merchants. It recognises the important role Banking Circle Virtual IBAN is playing in delivering faster, cheaper payments to merchants transacting around the globe.

“Unlike traditional business to business cross border payments, which can incur high bank charges and payment delays, Banking Circle Virtual IBAN negates the need to have several banking relationships and enables financial institutions to give their customers their own virtual IBANs, improving payments acceptance, settlement times and reconciliation.

Goes to the provider who did set-up the best offer, programme, or system, to service international merchants.

Shortlisted parties

Banking Circle
ACI Worldwide
BlueSnap

... and the winner is


PR release

At the Merchant Payments Ecosystem conference in Berlin, ACI WORLDWIDE was announced as the Winner of the „Best International Cross-border Payment Solution Award “.

The Merchant Payments Ecosystem Awards (MPE Awards) celebrate and honour the achievements of companies across European merchant payments ecosystem.

MPE Awards recognize the outstanding role of card acquirers, processors, PSP’s, POS and payment solution providers and to honour companies and individuals who helped move the industry forward.

The international / cross-border solution award goes to the provider who did set-up the best offer, programme, or system, to service international merchants.

ACI WORLDWIDE won this Award for its innovating ConnectIn Self-Integration Capabilities.

“Consumers today expect to be able to buy anytime, anywhere, and with whatever channel and payment method is at their fingertips.”, says Leon Dhaene, Chairman of the Guiding Hand Awards. „The Jury appreciated the fact that ACI WORLDWIDE enables Acquirers and Alternate Payment Method Providers to quickly and easily become part an extensive global coverage network.”, Leon adds.

”Our eCommerce solution connects more ways to pay with more payment capabilities than any other provider, utilizing open API architecture to ensure that we stay responsive to changing market needs and that our customers can quickly enter new markets,” said Benny Tadele, vice president – Merchant Solutions, ACI Worldwide. "Cross-border eCommerce remains one of the biggest growth opportunities for merchants – to be recognized once again at the MPE Awards is a testament to our solution’s ability to address the complexity of global eCommerce and enable fast, simple and secure payments around the world.”

Best enhancement or design/ development of payment product/ solution/service prepared through acquisition, collaboration and, or partnerships by and between payment technology providers, payment companies, merchants and POS solution providers.

Shortlisted parties

Intesa Sanpaolo
Yandex.Money
Handpoint

... and the winner is


PR release

At the Merchant Payments Ecosystem conference in Berlin, HANDPOINT was announced as the Winner of the „Best Merchant Payments Partnership Award “.

The Merchant Payments Ecosystem Awards (MPE Awards) celebrate and honour the achievements of companies across European merchant payments ecosystem.

MPE Awards recognize the outstanding role of card acquirers, processors, PSP’s, POS and payment solution providers and to honour companies and individuals who helped move the industry forward.

The Merchant Payments Partnership Award goes to the organisation which made the best enhancement or design/development of payment product/solution/service prepared through acquisition, collaboration and, or partnerships by and between payment technology providers, payment companies, merchants and POS solution providers.

HANDPOINT won this Award for NextGenPOS Payment Solution and for their continuous innovating approach to acquiring and payment acceptance.

“Integrating in-store and online data on sales is one of the bigger challenges to the acquiring business today.”, says Leon Dhaene, Chairman of the Guiding Hand Awards. „The Jury appreciated the fact that Handpoint enhanced the payment experience by bringing powerful omnicommerce, in partnership with Paysafe, to consumers”, Leon adds.

"The ability for a merchant to benefit from both online and face2face payments, in multiple countries, through one provider, is fairly unique in the complex world of payments. Our partnership with Paysafe gives merchants a true omni-channel experience, through a single, tightly integrated solution. The MPE Best Payments Partnership Award is an accolade for our efforts and innovation in this field, and we’ll keep pushing the bar." David Gudjonsson, CEO, Handpoint.

Goes to the provider for Best Data Management and Infrastructure; Best Use of Data in a Merchant payment Product or Service delivery and Best advanced analytics & Data Science, Goes to the organisation which has shown how data can be turned into actionable information (insight) for the customer. It is speci cally targeted at increasing the e ectiveness of marketing campaigns (and/or customer retention) and creating an opportunity to enhance customer loyalty.

Shortlisted parties

Nets Group
Barclaycard Payment Solutions
RatePAY

... and the winner is


PR release

At the Merchant Payments Ecosystem conference in Berlin, NETS was announced as the Winner of the „Guiding Hand Data Analytics & Science Award“.

The Merchant Payments Ecosystem Awards (MPE Awards) celebrate and honour the achievements of companies across European merchant payments ecosystem.

MPE Awards recognize the outstanding role of card acquirers, processors, PSP’s, POS and payment solution providers and to honour companies and individuals who helped move the industry forward.

The Data Analytics & Science award goes to the provider for best data management and infrastructure; best usage of data in a merchant payment product or service delivery and best advanced analytics & data science, and to the organisation which has shown how data can be turned into actionable information (insight) for the customer. It is specifically targeted at increasing the effectiveness of marketing campaigns (and/or customer retention) and creating an opportunity to enhance customer loyalty.

NETS won this Award for its innovating MyPayments.

“What is my most busy hour in the shop? Did my marketing efforts really deliver additional sales? What different nationalities show up in my shop and which languages should my staff need to support? Merchants struggle to answer these questions…”, says Leon Dhaene, Chairman of the Guiding Hand Awards. „The Jury appreciated the fact that the Nets MyPayments solution delivers the benefits for the merchants getting access to very precise information on their business and on a variety of parameters and metrics. This enables the merchants to optimize their business, increase their turnover, enhance customer loyalty, and ultimately “do better business”, Leon adds.

Anna Marie Kindberg, SVP, Commercial Management, Nets Group said:

“The MyPayments app is unique as it solves on of the most difficult tasks you have when working with analytics; Making it interesting and understandable for the many and not only the few. And with this app even the smallest merchants get more knowledge about their business and customers. It is very user-friendly app and leads directly from insights to potential actions. I think we all appreciate when analytics is broadened out this way.

We consider MPE the most important venue of its kind in our business. And this year we felt that we had a good contender in MyPayments. The Award is the ultimate recognition (apart from the user adaption) that we could receive for our MyPayments app. The Award will be used actively in our marketing of the app, and it makes us very proud to have received it”.

Goes to the Merchant for best payment process/implementation supporting seamless digital customer experience, online, in-store or mobile.

Shortlisted parties

Computop
Coriunder
Optile

... and the winner is


PR release

At the Merchant Payments Ecosystem conference in Berlin, COMPUTOP was announced as the Winner of the „Best Merchant Payment Implementation / Process Award “.

The Merchant Payments Ecosystem Awards (MPE Awards) celebrate and honour the achievements of companies across European merchant payments ecosystem.

MPE Awards recognize the outstanding role of card acquirers, processors, PSP’s, POS and payment solution providers and to honour companies and individuals who helped move the industry forward.

The Merchant Payment Implementation / Process Award goes to the Merchant for best payment process/implementation supporting seamless digital customer experience, online, in-store or mobile.

COMPUTOP won this Award for Omnichannel Payment Integration for Sixt by Computop and for their continuous innovating approach to acquiring.

“With an ever-increasing number of big local payment schemes, like in Brazil, India, Mexico, Russia, Turkey, etc…, the importance of being able to offer acquiring services accepting all of those becomes ever more important.”, says Leon Dhaene, Chairman of the Guiding Hand Awards. „The Jury appreciated the fact that Computop's payment platform, Computop Paygate, enables the secure processing of national and international financial transactions. The server software provides the car rental company Sixt with a complete payment system that is linked to over 350 payment methods worldwide and offers integrated fraud prevention, Leon adds.

Ralf Gladis, CEO and founder of Computop: "It’s a great honour to have been granted this prestigious award. It reflects all the challenging work undertaken on behalf of our team and the great results achieved in implementing a truly global omnichannel solution for Sixt that is exemplary for the future industry of mobility.”

This Award will go to the winner of the Innovation Corner competition for the most innovative start-up company in Merchant Payments Ecosystem.

Shortlisted parties

Konsentus
MuchBetter
MyGini
Token

... and the winner is


PR release

At the Merchant Payments Ecosystem conference in Berlin, MUCHBETTER was announced as the Winner of the „Best Start-up Innovation Award “.

The Merchant Payments Ecosystem Awards (MPE Awards) celebrate and honour the achievements of companies across European merchant payments ecosystem.

MPE Awards recognize the outstanding role of card acquirers, processors, PSP’s, POS and payment solution providers and to honour companies and individuals who helped move the industry forward.

The Start-up Innovation Award goes to the winner of the Innovation Corner competition for the most innovative start-up company in Merchant Payments Ecosystem.

MUCHBETTER won this Award for MuchBetter Wallet solution.

“We all remember the tedious ways we dragged ourselves to the checkout of an on-line store, desperate of having forgotten our password again, or of having mis-entered the codes, ultimately losing the online session.”, says Leon Dhaene, Chairman of the Guiding Hand Awards. „The Jury appreciated the fact that MuchBetter created a much better way to deposit and cashout with your favourite online gaming brands: no more redirects, cumbersome passwords and extra devices to carry – simply confirm transactions from your phone and enjoy the lowest gaming e-wallet fees in the world!”, Leon adds.

“Awards recognising MuchBetter’s product and market innovation continue to roll in. We’ll have to build a bigger trophy cabinet soon,” said MuchBetter co-founder, Jens Bader. At the start of the year, we had earmarked the MPE Awards as one we really wanted to win. To be recognised for innovation by this group is an honour and, looking back at past winners, MuchBetter is in great company.”

This Award will go to the most influential payment provider for the significant contribution to the growth and development of the merchant payments industry during the last year.

... and the winner is


PR release

At the Merchant Payments Ecosystem conference in Berlin, NEWGEN was announced as the Winner of the Category: „Influencer of the Year Award “.

The Merchant Payments Ecosystem Awards (MPE Awards) celebrate and honour the achievements of companies across European merchant payments ecosystem.

MPE Awards recognize the outstanding role of card acquirers, processors, PSP’s, POS and payment solution providers and to honour companies and individuals who helped move the industry forward.

The category “MPE Influencer of the Year” was voted by the industry in online voting before the conference. The award went to the payment provider for significant contribution to the growth and development of the merchant payments industry either in their own national market or at a European level.

NEWGEN won this Award for their continuous innovating approach to acquiring.

Newgen Payments is an acquirer agnostic payment gateway for e-commerce merchants. The company works as a business partner taking care of all the payment challenges and letting merchants focus on their core business. The company has built a fully cloud-based modern and modular platform where a merchant gets integrated in ten minutes. Merchants can build their multilingual and multicurrency payment pages in just a few minutes. Newgen brings a lot of conversions boosting features to their merchants such as Selling on Social Media, One-Click payment, Intelligent Routing, Split Payments, Real-time in-depth Reporting, Automated Reconciliation and many other features. Newgen also offers their platform as a white-label solution to other PSPs, Acquirers and Financial Institutions.

According to industry experts, “Newgen Payments is solving a very big problem by integrating third-party solutions and acquirers at a lightning speed enabling merchants to enter new markets quickly. Their technology is uniquely positioned in the current payment space"

MPE History