“Rich Merchant Services” is part of a series of supportive materials to the MPE Agenda, outlining the importance of this topic for merchants and their payment providers in 2014.
This supportive material aims to:
Further educate about the “Rich Merchant Services” (RMS)* which were defined in the 1st edition of the briefing material issued by Empiria Group in 2012
Explore new shopping patterns, merchant priorities and new capabilities improving shopping experience
Provide indicative diagram of customer shopping journey map relevant for retail and travel shoping depicting new digital technologies and solutions connecting merchant with consumers
Introduce examples of new or influential digital retail technologies implemented in 2013 enabling interaction with connected shoppers
Identify mitigation strategies for payment providers to stay relevant and competitive
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